Reply to a customer complaint
Write an empathetic, professional reply that solves the problem.
A customer sent this message: [CUSTOMER MESSAGE] What happened on our side: [FACTS] What we can offer: [OFFER] Write a short, empathetic, professional reply. Apologise once where appropriate, explain clearly, state the offer and the next step. No corporate waffle. Under 150 words.
What to fill in
[CUSTOMER MESSAGE]paste it[FACTS]what actually happened[OFFER]refund, replacement, etc.
Example use
Handling a late delivery.
Published 30 Sep 2026Last verified 30 Sep 2026